Skip Navigation Website Accessibility
Returns & Exchanges for Yarn Regular priced, in-stock, single skeins of yarn in the original condition may be exchanged or returned when received at our brick-and-mortar shop within 30 days of purchase. ALL OTHER ITEMS Books/patterns, needles, accessories, kits, tools, special orders, sale items (including sale yarn and special promotions), and shipping charges, are not eligible for store credit or exchange. All Sales for the Above are Final DAMAGED OR INCORRECT ORDERS Ordering online and receive an incorrect order, please contact us within 48 hours of package delivery and we will gladly correct the issue.. If the order arrives damaged please contact us within 48 hours of delivery and provide photos of your damaged order (including the packaging) as we need this to file a claim so we can work to replace your order. Unfortunately, we cannot file a claim or replace items that did not include the optional insurance. If you have any questions on returns/exchanges, please feel free to contact us.